Privacy Policy

Introduction

Welcome to https://condensing-boiler-service.vibereports.co.uk (hereafter referred to as “Condensing Boiler Service” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information from our website visitors, users, and subscribers. By using our services, you consent to the terms outlined herein.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://condensing-boiler-service.vibereports.co.uk.
Any mobile applications or software developed by us.
Online services and products offered through our platform.
Interactions between users and our team, whether via emails, calls, or text messages.

Please note that this policy does not extend to third-party websites, apps, or services accessible through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

Authorized User Access: When you use our applications and services as an authorized user, we process your data to provide personalized functionality and support.
Website Visits: Visiting our websites linked to this policy means you agree to our data practices, as described herein.
Communications: We may reach out to you via emails, newsletters, phone calls, or SMS for various purposes, including customer service, marketing, and product updates.

Personal Data Collection

We collect a range of personal information to enhance your experience and improve our services:

Account Information: Details required to create and manage your user account, such as name, email address, and password.
Payment Information: Data needed for processing transactions, including cardholder name, card number, expiration date, and CVV.
Financial Information: We may collect bank account details or other financial records for billing purposes.
Purchase Information: Details about products or services you’ve purchased from us, including order history and preferences.
Mobile Device Identifiers: Unique identifiers like IP addresses, device IDs, and mobile phone numbers to recognize your device when using our apps.
Location Data: Information on your geographical location for tailored service delivery.
Feedback and Reviews: Any comments, suggestions, or ratings you provide to improve our products and services.
Social Media Information: Data from social media platforms when you choose to log in via these services.
Product Information: Details about the products you view, search for, or purchase on our site.

We obtain this data through direct user input, automated tracking technologies, and partnerships with third-party service providers.

Cookies and Tracking Technologies

Condensing Boiler Service uses cookies and similar tracking technologies to enhance your browsing experience:

Strictly Necessary Cookies: These are essential for navigating our website and ensuring basic functionality.
Preference Cookies: We use these to remember settings you’ve chosen, like language preferences or layout options.
Analytics Cookies: Tracking tools help us analyze user behavior on our site for performance improvements.

Users can manage non-essential cookies through our built-in Cookie Manager, allowing you to customize your tracking preferences.

Data Retention and Deletion

We adhere to data retention policies as required by law and our business needs:

Retain personal data for the duration of your account activity or until you request deletion.
Delete or anonymize data when it is no longer needed for its original purpose.
Ensure secure storage of data during retention periods.

Security Measures

The security of your information is a top priority:

Employ industry-standard encryption for data at rest and in transit.
Engage reputable third-party processing partners who adhere to strict security protocols.
Regularly review and update our security practices to protect against emerging threats.

Children’s Privacy

We are committed to protecting the privacy of children under 18:

Our services do not knowingly collect personal data from minors without parental consent.
Parents or legal guardians who believe their child’s information has been collected can contact us for deletion and removal of such data.

Your Rights

Depending on your location, you have various rights regarding your personal data:

Access: The right to request access to the personal data we hold about you.
Rectification: Request corrections or amendments to inaccurate or incomplete personal information.
Erasure (Right to be Forgotten): Ask for the deletion of your data when no longer necessary.
Restriction: Limit the use or processing of your data under certain circumstances.
Portability: Receive your personal data in a structured, commonly used format.
Objection: Object to the processing of your data for specific purposes.
Non-Discrimination: Ensure no adverse decisions are made solely based on automated processing.
Appeals and Complaints: File formal appeals or complaints with our privacy team or relevant regulatory bodies.

For more details on these rights, please refer to the applicable laws in your jurisdiction.

Changes to Privacy Policy

We reserve the right to update this policy:

Any modifications will be posted on this page, and we encourage users to review it periodically.
Significant changes will be accompanied by a notice on our website or through other communication channels.

Contact Information

For privacy-related inquiries, support, or requests:

Email: [email protected]
Postal Address: Condensing Boiler Service, Privacy Team, [Address], [City, State, Zip], Country.

We value your trust in our privacy practices. By using our services, you acknowledge the collection and use of information as outlined in this Privacy Policy.